QUEENSav™ Privacy Policy
At QUEENSav™, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and when it may be shared when you use our website, mobile application, or services.
QUEENSav™ was founded in November 2019 by Mrs. Gunika Khurana Ahuja. We provide selected customers and shops with access to our products, allowing them to purchase products individually or in bulk.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect only the information that is necessary to provide our services and operate our e-commerce business.
The personal information we may collect includes:
- Name
- Email address
- Phone number
- Address, including shipping or delivery address
- Photos that you choose to upload or provide through our Services
We may also receive information that you voluntarily provide when contacting us or using features of our Services.
2. How We Use Your Information
We use the information we collect for purposes including:
- Creating and managing your account
- Providing access to our Services
- Processing and fulfilling orders
- Delivering products to the address provided by you
- Contacting you regarding your account or orders
- Providing customer support
- Processing returns, exchanges, or other customer requests
- Verifying information when reasonably necessary
- Maintaining and improving our Services
- Preventing fraud, misuse, or unauthorized activity
- Maintaining the security of our website and application
- Complying with applicable legal requirements
We do not use your personal information for purposes unrelated to providing and operating our Services unless permitted or required by applicable law.
3. Photos
If our Services allow you to upload or provide photos, we collect and process those photos only when you choose to provide them.
Photos may be used for the purpose for which you provide them, such as your account, profile, product-related activity, customer support, verification, or other functionality offered through our Services.
We do not access photos from your device without the applicable permission or action required by the operating system and the functionality you choose to use.
4. How We Share Your Information
We do not sell your personal information.
We may share the information necessary to provide our Services with trusted service providers and business partners who assist us with operating our e-commerce business.
For example, we may share relevant information with:
- Delivery and logistics providers, when necessary to deliver your order
- Technology and hosting providers, who help us operate and maintain our website or application
- Customer support providers, where necessary to assist you
- Legal or regulatory authorities, when disclosure is required by applicable law or legal process
We only share information when reasonably necessary for the relevant purpose.
5. Data Handling and Security
We take the security of your personal and sensitive user data seriously.
We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
Our data-handling practices may include:
- Restricting access to personal information to authorized persons who need it for legitimate business purposes
- Using appropriate account and access controls
- Using secure systems and infrastructure to store and process information
- Protecting information during transmission using appropriate security measures where applicable
- Taking reasonable measures to prevent unauthorized access and misuse
- Regularly reviewing and improving our security practices
We do not provide access to personal information unless such access is reasonably necessary for authorized business or service functions.
Although we take reasonable measures to protect your information, no electronic storage system or transmission over the internet can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide our Services and fulfill the purposes described in this Privacy Policy.
We may retain information for longer where necessary to:
- Complete or maintain records of transactions
- Provide customer support
- Resolve disputes
- Prevent fraud or misuse
- Comply with legal, tax, accounting, or regulatory requirements
- Protect our legal rights
When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.
7. Account Security
If you create an account with QUEENSav™, you are responsible for keeping your account credentials confidential and taking reasonable steps to prevent unauthorized access.
If you believe that your account has been accessed without your authorization, please contact us immediately.
8. Cookies and Similar Technologies
Our website or application may use cookies and similar technologies where necessary to operate our Services, maintain sessions, remember preferences, improve functionality, maintain security, and understand how our Services are used.
You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some features of our Services.
9. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where legally permitted
- Request information about how your information is handled
- Withdraw consent where processing is based on consent
- Opt out of certain communications
To make a privacy-related request, contact us at harshitahujaqueens@gmail.com .
We may need to verify your identity before processing certain requests.
10. Third-Party Services
Our Services may use third-party services such as hosting, payment, delivery, analytics, communication, or other service providers.
Third-party providers may process information on our behalf when necessary to provide their services.
Our Services may also contain links to third-party websites. We are not responsible for the privacy practices or security of third-party websites or services. We encourage you to review their respective privacy policies.
11. Children's Privacy
Our Services are intended for users who are legally permitted to use our e-commerce services.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at harshitahujaqueens@gmail.com .
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
We are committed to addressing reasonable privacy-related questions and requests.
Sincerely,
Team QUEENSav™